Are you looking for help with mental health or addiction but don’t know where to start?

Access Line matches you with the support you need from services across Niagara

CALL 1-866-550-5205

Who Should Call?

Access Line Mental Health & Addictions telephone support is a free service for all Niagara residents over the age of 16. Call yourself or for someone you care about and we’ll connect you to the appropriate mental health and addictions service.

When Can I Call?

Our toll-free phone line is always open – 24 hours a day, seven days a week. It’s 100% confidential. You don’t need a medical referral or to book an appointment. You will talk with one of our specially trained community access workers or trained volunteers at the time you call.

How Do I Get Help?

During your phone call Access Line support will ask you a series of questions to determine the service provider that can best support your needs. We will make arrangements to have someone from the organization call you and we’ll follow up if needed.

When Shouldn’t I Call?

Access Line is NOT A CRISIS LINE. If you or someone you know is in need of immediate care CALL 911. You can also have a mobile crisis team with a mental health worker and trained police officer come to your location by calling COAST at CALL 1-866-550-5205 and press 1.

Access Line telephone support is here for you 24/7.

Finding the right help for a mental health and/or addiction concern can be confusing and frustrating, especially if you’ve been looking on your own. You’re in the right place.  Access Line is a free service that’s connected to a network of 16 mental health and addiction agencies that provide crisis intervention, intermediate care, counselling, assistance with housing and finding a job. You don’t need an appointment, we are there to help 24/7. Call to be connected with a support worker so we can work together to match the best service for your needs. A referral will be submitted on your behalf and we will provide follow up with the agency to ensure a connection has been made with you.

The Mental Health & Addictions Access Line is not a crisis line. If you or someone you know is in need of immediate care CALL 911.


One call helps you get the mental health and/or addiction support service you need.


We work with 16 mental health and addiction support organizations across Niagara.


Connecting Niagara residents with the mental health and/or addiction support services each year.

Access Line is 100% confidential. Our Phones are answered 24/7.