Frequently Asked Questions

Who Should Call?

Niagara residents over the age of 16 who want to take the first step toward connecting with the appropriate mental health and addictions support for themselves, or someone they care about.

When Can I Call?

A trained Access Line staff member is available to take your call 24 hours a day, seven days a week, 365 days a year.

How Can This Help Me?

When you call us, a staff member will talk with you to determine the Niagara mental health and/or addiction service provider that can best support your needs. They will either connect you to that organization during the phone call or make arrangements to have someone from the organization call you.

When Shouldn’t I Call?

The Mental Health and Addictions Access Line is not a crisis line. If you, or someone you care about, is in immediate danger or in need of medical attention or emergency assistance, call 911.